Why Did My Payment Fail?

Payments can fail for a variety of reasons. Most often this happens if we are unable to verify the account you are making a payment to or if the information entered during the payment was incomplete. Something just as simple as a typo could do it. A payment will also fail if:

• the payment violated our Terms of Service
• the payment made to an account we are no longer able to process payments for
• the administrator of the account is not based in the United States

If your payment does not fall into any of these categories, feel free to submit a support request through the link below and our Customer Support agents can look into the payment to provide you with more detail.