Why Did My Payment Fail?

Payments can fail for a variety of reasons. Most often this happens if we are unable to verify the account you are making a payment to or if the payment information was incomplete or incorrect. Something just as simple as a typo could do it. A payment will also fail if:

• the payment violated our Terms of Service
• the payment made to an account we are no longer able to process payments for
• the payment was declined by the card issuer
• the payer had insufficient funds
• the payment card has expired
• the administrator of the account is not based in the United States
• our risk team has flagged your transaction

If your payment does not fall into any of these categories, feel free to contact customer support for further assistance.