There are a number of reasons why your customer’s payment was declined. Common causes include:
- The card type is not supported
- There are insufficient funds on the card
- The card was reported lost or stolen
- The card has expired
- The payment violates our Terms of Service
- The information entered during payment was incomplete or invalid (ie. name on card doesn’t match name entered)
- A hold was placed on the merchant account (see funding holds section)
If none of the above reasons were the cause of a declined payment, feel free to contact support!
Comments
1 comment
Seems like the majority of your help articles are not being found very helpful. Why do you not offer phone support :/
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