Why was my customer's payment declined?

There are a number of reasons why your customer’s payment was declined. Common causes include:

• The card type is not supported

• There are insufficient funds on the card

• The card was reported lost or stolen

• The card has expired

• The payment violates our Terms of Service

• The information entered during payment was incomplete or invalid (ie. name on card doesn’t match name entered)

• A hold was placed on the merchant account (see funding holds section)

If none of the above reasons were the cause of a declined payment, feel free to contact support!