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Chuck

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  • What Browsers Are Supported By Due?

    If you're having trouble loading the Due site, then you may want to try restarting your browser, clearing your cache, or using another browser altogether. This can resolve many issues. We recommen...

  • The Payment Was Declined Or Canceled, But I Still Have A Charge On My Card?

    Most likely, it's just a pending authorization. The payment will not go through and that charge will fall off of your statement, so there is nothing to worry about! Depending on the bank, you will...

  • Refund Policy

    Refunds are a common part of transactions because it turns out that not all products and services meet expectations. That's why we created a refund policy that is focused on helping you as best we ...

  • Reasons for Fraud Team Account Review

    There are very few reasons why our fraud team would review your account. Here are a few of the main reasons to be aware of that might put your account under review: Fraudulent transaction activity...

  • My Funds are being Held

    Our risk team works tirelessly to mitigate any fraudulent activity. If we suspect fraud, we will take action right away and place a hold on your account. We do this not only for our safety but for ...

  • Chargebacks FAQ

    What is a chargeback? Disputes are no fun. Especially ones involving your customers. This is essentially what chargebacks are all about. Below, we’ll dive a bit deeper to help you understand the ch...

  • How to Add Multiple Users to Your Due Account

    Now you can add multiple users with various permissions to your Due Account! You can grant access to multiple users and what permissions you can give them. IMPORTANT: If you'd like to add another u...

  • How Long Do Bank Transfers Take?

    It can take up to one to two business days for Due to process your transaction and initiate the automatic withdrawal to your bank account. Once the withdrawal has been initiated, funds are gener...

  • How Does Due Protect My Information?

    At Due we do everything in our power to maintain and protect both your information and that of your customers. PCI Compliance PCI-DSS stands for Payment Card Industry Data Security Standards.  PCI...

  • How Do I Refund A Transaction?

    If your transaction has been made within the last 30 days, you should be able to begin the refund process within the application, website, or platform where you also had your checkout. If it's not ...